How can we help?
Reach the WeCater team about an order, your account, or selling on WeCater.
Reach us
Contact details
Chat
The fastest way to reach us. Use the chat button at the bottom of this page.
Find the right help
What do you need help with?
An order
Missing items, timing or delivery. Chat or call us, and include:
- The name on the order
- The delivery date and restaurant
- What went wrong, with photos if helpful
Your account
Signing in, updating details, saved addresses or payment methods, or Bites. Email us from the address on your account.
Text messages
Reply STOP to any WeCater text to opt out, or HELP for help. You can also email us to update your text preferences. See our SMS Terms.
Privacy requests
To access, correct or delete your information, email us with the subject line Privacy Request. See our Privacy Policy for details.
Restaurants
Want to sell catering on WeCater? Restaurants pay 6.99% commission on every order, with no hidden charges.
Visit the partner siteEverything else
Feedback, partnerships or press. Email us and we'll route it to the right person.
Quick answers
Common questions
Where does WeCater operate?
WeCater is launching in Phoenix, Arizona. We are onboarding Phoenix restaurants now.
Who prepares and delivers my order?
The restaurant does. Each restaurant is the merchant of record for its orders, sets its own prices, and delivers with its own team.
Does WeCater add fees to my order?
No. WeCater does not mark up menu prices or add a service fee. Your total shows taxes, any charges set by the restaurant, and any tip before you confirm.
How do I cancel or change an order?
Contact us as soon as possible. Each restaurant sets its own cancellation deadline, shown before you order. See our Terms of Service.
How do I stop text messages?
Reply STOP to any WeCater text. You will get one confirmation and no further texts. Reply HELP for help. See our SMS Terms.
How do I delete my account or data?
Email hello@wecater.ai with the subject line Privacy Request. We will confirm your identity and process the request as described in our Privacy Policy.
Does WeCater store my card details?
No. Payments are processed by Stripe, and we never store full card numbers.
Mailing address
HAR LLC dba WeCater2416 W Quail Track Dr
Phoenix, AZ 85085