Contact
How can we help?
Reach our team about an order, your account, or selling catering on WeCater.
Chat
The fastest way to reach us. Use the chat button in the bottom-right corner of this page.
Find the right help
What do you need help with?
An order
Missing items, a late delivery, or something wrong with the food? Open the order in Orders and tap Report a problem. You can add photos there. For anything urgent, chat or call us.
Your account
For help with signing in, your details, saved addresses, payment methods, or Bites, email us from the address on your account.
Text messages
Reply STOP to any WeCater text to opt out, or HELP for help. You can also email us to update your text preferences. See our SMS Terms.
Privacy requests
To access, correct, or delete your information, email us with the subject line “Privacy Request.” See our Privacy Policy for details.
Restaurants
Want to sell catering on WeCater? Founding partners pay 5.99% for their first 12 months, then 6.99%, plus card processing.
Partner with usEverything else
For feedback, partnerships, or press, email us, and we'll send it to the right person.
Quick answers
Common questions
Where does WeCater operate?
WeCater is launching in Phoenix, Arizona. We show only restaurants that deliver to your address.
Who prepares and delivers my order?
The restaurant does. Each restaurant is the merchant of record for its orders, sets its own prices, and delivers with its own team.
Does WeCater add fees to my order?
No. WeCater does not mark up menu prices or add a service fee. Before you confirm, your total shows the restaurant's delivery fee, tax, and any tip.
How do I cancel or change an order?
You can cancel an order yourself from Orders in your WeCater account, up to a set time before delivery. After that, or to change an order, contact us as soon as possible, and we'll work it out with the restaurant. See our Terms of Service.
How do I stop text messages?
Reply STOP to any WeCater text. You'll get one confirmation and no further texts. Reply HELP for help. See our SMS Terms.
How do I delete my account or data?
Email hello@wecater.ai with the subject line “Privacy Request.” We'll confirm your identity and process the request as described in our Privacy Policy.
Does WeCater store my card details?
No. Stripe processes your payment, and we never store your full card number.
Mailing address
HAR LLC dba WeCater1902 W Union Hills Dr, #42472
Phoenix, AZ 85080