Privacy Policy

This Privacy Policy explains how HAR LLC dba WeCater (WeCater, we, us, or our) collects, uses, shares and protects information when you use www.wecater.ai and our related websites, apps and services (the Platform). By using the Platform, you agree to this policy and our Terms of Service.

1. Who this policy covers

This policy applies to information we collect through the Platform from:

• People who browse, create an account, or order catering.
• People who join our founding member list.
• People who contact us by chat, email, phone or text.
• Restaurants and their staff who apply to or sell through WeCater.

It does not cover restaurants' own websites, apps or practices. Each restaurant handles the information it receives as described in its own privacy policy, subject to the limits in the How we share information section below.

2. Information we collect

Information you give us

• Account details. Name, email address, phone number, company, and sign-in details.
• Founding member list. Work email, company, and where you order catering now.
• Order details. Event date and time, headcount, budget per person, delivery address and access instructions, on-site contact, dietary needs, special instructions, the restaurant you choose, and tips.
• Payment details. Card details are collected and stored by our payment processor, Stripe. We receive limited information such as card type, the last four digits and payment status. We do not store full card numbers.
• Messages and support. What you send us through chat, email, phone or text, and records of those conversations.
• Reviews and content. Ratings, reviews, photos and other content you submit.

Information we collect automatically

• Usage data. Pages and features you use, searches, clicks, and the date and time of your visit.
• Device data. IP address, browser type, operating system, device identifiers and language settings.
• General location. City and state based on your IP address. We ask before collecting precise location from your device.
• Cookies and similar technologies. See the Cookies, analytics and advertising section below.

Information from others

• Restaurants. Order status and delivery updates. If a restaurant invites you to order through WeCater, for example with an enrollment link, a QR code or a list of its existing customers, we receive your name and contact details from that restaurant.
• People ordering for you. A colleague may give us your name and contact details as an on-site contact or order recipient.
• Service providers. Payment confirmations from Stripe, and information from analytics, security and communication providers.

3. Dietary and sensitive information

Dietary needs you share, such as allergies or vegan, halal or kosher preferences, may reveal health or religious information. We use it only to build and fulfil your orders, and share it only with the restaurant preparing that order and the service providers that help us run the Platform. Please do not send us medical details beyond what a restaurant needs to prepare your food.

4. How we use information

• Run the Platform. Create and manage accounts, send sign-in codes and links, and keep the Platform working.
• Build and fulfil orders. Suggest orders using AI, send orders to restaurants, process payments, and share delivery updates.
• Rewards. Calculate, apply and track Bites.
• Support. Answer questions and resolve order issues.
• Communicate. Send order confirmations, delivery updates and account notices, and tell founding members when ordering opens.
• Marketing. Send promotional emails and, only with your separate consent, promotional texts.
• Advertising. Show and measure WeCater ads on other websites and platforms, as described in the Cookies, analytics and advertising section below.
• Improve. Understand how the Platform is used, fix problems, and develop new features.
• Protect. Prevent fraud, abuse and security incidents, and enforce our Terms of Service.
• Comply. Meet legal, tax and accounting obligations.

We may also create de-identified or aggregated information that cannot reasonably identify you, and use it for any lawful purpose.

5. How we share information

We do not sell, rent or share your personal information with third parties for their own marketing purposes. We share information only as described below.

Restaurants you order from

The restaurant is the merchant of record for your order. It receives your name, contact details, delivery details, dietary notes, order contents and your order history with that restaurant, so it can prepare and deliver your order and serve you as its customer. Restaurants may not use your mobile number or any text message consent collected through WeCater to send you marketing.

Your organization

If you order on behalf of a company, order details may be visible to people your company authorizes, such as for expense tracking.

Service providers

We use companies that help us run the Platform, including Stripe for payments, and providers of hosting, customer support, communications, analytics, security and AI processing. They may use your information only to provide services to us.

Advertising and analytics partners

We may share limited information, such as device identifiers, pages viewed, ad interactions and hashed email addresses, with analytics and advertising partners, as described in the Cookies, analytics and advertising section below. We never share your mobile number or text message consent with them.

Legal, safety and business reasons

• When required by law, subpoena or other legal process.
• To protect the rights, property or safety of WeCater, our users, restaurants or others, including to prevent fraud.
• As part of a merger, acquisition, financing or sale of assets, subject to this policy.

With your consent

We share information in other ways when you ask us to or agree to it.

6. Text messages (SMS)

You can sign up for WeCater text messages only through the chat widget on our website, by entering your phone number and checking the consent box. If you opt in, we use your number only to send the types of messages you agreed to:

• Order confirmations, delivery updates, account notices and support replies.
• Offers and promotions, only if you separately agreed to marketing texts.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or contact hello@wecater.ai.

We keep a record of your consent, including when and how you gave it, so we can honor your choices and meet legal requirements. A phone number you give us when you create an account, place an order or apply as a restaurant, or that a restaurant shares with us, is never treated as consent to receive texts from WeCater.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See the SMS Program section of our Terms of Service for full program terms.

7. Email and other communications

We send service emails about your account and orders. These are part of the service and cannot be turned off while your account is active.

We may also send marketing emails about WeCater. Every marketing email includes an unsubscribe link, and unsubscribing does not affect service emails.

If you call or chat with us, we may keep records of the conversation for quality and support purposes.

8. Cookies, analytics and advertising

Cookies and similar technologies

We use cookies, pixels, tags, software development kits and similar technologies to:

• Keep the Platform working. Keep you signed in, remember your cart, and protect against fraud. These are required.
• Remember preferences. Save settings such as delivery addresses.
• Measure and improve. Understand how people find and use the Platform, using analytics providers such as Google Analytics.
• Advertise. Show WeCater ads and measure how they perform, as described below.

How we advertise

We may advertise WeCater on other websites, apps and social platforms, such as Google, Meta and LinkedIn. To do this, we and our advertising partners may:

• Use pixels and tags on the Platform to learn which ads bring people to WeCater and which visits result in sign-ups or orders.
• Show ads to past visitors based on pages they viewed on the Platform.
• Use contact lists. We may share a scrambled (hashed) version of email addresses with an advertising platform so it can show our ads to existing customers, exclude them from ads, or find people with similar interests. The platform uses this only to match accounts and must not use it for its own purposes beyond what its terms allow.
• Collect ad interaction data, such as which ad you clicked, the campaign, and the device and browser you used.

What we never share for advertising

• Your mobile number or any text message opt-in data or consent.
• Dietary information or order details.
• Payment information.

Your advertising choices

• Opt out with us. Email hello@wecater.ai with the subject line Advertising Opt-Out, and we will stop using your information for targeted advertising, including contact list matching.
• Global Privacy Control. Where applicable, we treat a Global Privacy Control signal as a request to opt out of targeted advertising for that browser.
• Browser and device settings. You can block or delete cookies, and limit ad tracking in your phone's settings. Blocking required cookies may stop sign-in and checkout from working.
• Ad platform settings. You can manage the ads you see in your Google, Meta and LinkedIn account settings.
• Industry tools. You can opt out of interest-based ads from participating companies through the Network Advertising Initiative and the Digital Advertising Alliance opt-out pages.
• Google Analytics. Install the Google Analytics opt-out browser add-on.

These opt-outs apply to the browser and device you use, so you may need to repeat them on each one. Opting out does not stop all ads. You may still see WeCater ads that are not based on your activity. Our Platform does not currently respond to Do Not Track signals.

9. AI-assisted ordering

When you use AI-assisted ordering, the details you enter, such as headcount, budget and dietary needs, are processed by our systems and by AI service providers working on our behalf to generate order suggestions. These tools suggest orders. It does not make decisions that have legal or similarly significant effects on you, and you always review and confirm your order yourself.

10. Information about restaurant partners

When a restaurant applies to or sells through WeCater, we collect business and contact details, such as the owner or manager's name, email and phone number, restaurant name and address, number of locations, menus, hours, delivery areas and order volume. We use this to review applications, set up and support the restaurant, send orders, and pay out earnings.

Payouts are handled through Stripe, which may collect identity and bank details directly under its own terms and privacy policy. Restaurant contact details given during an application are used to contact that restaurant about its application and account, not treated as consent to marketing texts.

11. Your choices

• Account details. Update your information in your account, or email us.
• Marketing email. Use the unsubscribe link in any marketing email.
• Text messages. Reply STOP to any text.
• Cookies. Adjust your browser settings.
• Targeted ads. Email us with the subject line Advertising Opt-Out, or see the Cookies, analytics and advertising section.
• Location. Turn off location access in your device settings.
• Close your account. Email hello@wecater.ai.

You will still receive messages about your orders and account after opting out of marketing.

12. Requests about your information

You can ask us to access, update or delete the personal information in your account, or to stop using it for marketing or targeted advertising.

To make a request, email hello@wecater.ai with the subject line Privacy Request. We may need to confirm your identity before we act on a request. We may keep certain information where we need it to operate the Platform, complete orders, or meet our obligations.

13. How long we keep information

• Account information. While your account is open, and for a reasonable period after it closes.
• Order and payment records. As long as needed for tax, accounting and legal purposes.
• Founding member list. Until ordering opens for you, or until you ask us to remove you.
• Text message consent records. As long as needed to show consent and honor opt-outs.
• Support conversations. As long as needed to resolve issues and improve support.

When we no longer need information, we delete it or de-identify it.

14. Data security

We use administrative, technical and physical safeguards to protect your information, including encryption in transit and access controls. Card details are handled by Stripe. No system is completely secure, so we cannot guarantee absolute security.

15. Children

The Platform is for people 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact hello@wecater.ai and we will delete it.

16. Users outside the United States

WeCater operates in the United States, and we store and process information in the United States. If you use the Platform from elsewhere, your information will be transferred to the United States, where privacy laws may differ from those where you live.

17. Third-party links and services

The Platform may link to or integrate with websites and services we do not control, including restaurant websites and Stripe. Their privacy practices are governed by their own policies.

18. Accessibility

If you need this policy in another format, contact us at hello@wecater.ai or (602) 326-3703.

19. Changes to this policy

We may update this policy from time to time. We will post the new version here and update this page. For material changes, we will notify you through the Platform or by email before they take effect.

20. Contact us

Questions or requests about this policy or your information: